The Grey Blend is the operator of https://www.thegreyblend.com. By placing an order through our website, you agree to the terms below. These terms are designed to protect both parties and set clear expectations about our services.

1. General – Subject to Stock Availability

We strive to maintain accurate stock counts on our website. However, from time to time, discrepancies may occur, and not all items may be available at the time of purchase. In such cases, we will:

  • Fulfill the available items.
  • Contact you to confirm whether you prefer to wait for restocking or receive a refund for the unavailable item(s).

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and delivery destination of your order.

  • Payment for shipping is collected at the time of purchase.
  • The amount displayed during checkout will be the final shipping charge.

3. Returns

3.1 Return Due to Change of Mind

The Grey Blend accepts returns for change of mind requests if:

  • The return request is made within 7 days of receiving the item.
  • The product is returned in its original packaging, unused, and in resellable condition.

Once we receive and approve your return, a refund will be processed. You will be notified via email when this is completed.

4. Dispatch & Delivery

4.1 Dispatch Time

  • Orders are usually dispatched within 2 business days of payment.
  • Our warehouse operates Monday – Saturday during standard business hours (excluding national holidays).

4.2 Delivery Time

  • Once dispatched, orders typically arrive within 3–7 business days, depending on the delivery pincode.

4.3 Change of Delivery Address

  • We can update your delivery address anytime before the order is dispatched.

4.4 Delivery Time Exceeded

If your order has not arrived within the expected timeframe, please contact us so we can investigate.

5. Tracking Notifications

Once your order has been dispatched, you will receive a tracking link to monitor the shipment’s progress through the courier’s updates.

6. Parcels Damaged in Transit

  • If your parcel arrives damaged, please reject it upon delivery and notify us immediately.
  • If the parcel is delivered in your absence and found damaged, please contact our customer service team for assistance.

7. Duties & Taxes

  • All applicable taxes are already included in the product prices displayed on our website.

8. Cancellations

  • Orders can be cancelled at any time before they are dispatched.
  • If the order has already been dispatched, please refer to our Refund Policy.

9. Insurance

  • All parcels are insured against loss and damage up to the value declared by the courier.

9.1 Damaged Parcels
Refunds or replacements will be processed once the courier completes their investigation.

9.2 Lost Parcels
Refunds or replacements will be issued once the courier confirms the parcel as lost.

10. Customer Service

For all inquiries, please contact our customer service team:
📞 +91 8766205510
info@thegreyblend.com